Template:Troubleshooting - Revision history

Bakerboy448 at 21:18, 24 May 2021

2021-05-24T21:18:36Z

Bakerboy448: /* Common Problems */

2021-05-13T03:33:24Z

Common Problems

Bakerboy448: /* Download client clearing items */

2021-05-10T21:14:14Z

Download client clearing items

Bakerboy448: /* Download folder and library folder not different folders */

2021-05-08T23:34:11Z

Download folder and library folder not different folders

Bakerboy448: /* Download folder and library folder not different folders */

2021-05-08T23:29:30Z

Download folder and library folder not different folders

Bakerboy448: /* Download folder and library folder not different folders */

2021-05-08T23:29:05Z

Download folder and library folder not different folders

Bakerboy448: /* SSL in Use and incorrectly configured */

2021-05-04T23:05:50Z

SSL in Use and incorrectly configured

Bakerboy448: /* SSL in Use and incorrectly configured */

2021-05-04T23:05:33Z

SSL in Use and incorrectly configured

Bakerboy448 at 23:05, 4 May 2021

2021-05-04T23:05:19Z

Bakerboy448 at 23:04, 4 May 2021

2021-05-04T23:04:11Z

@@ Line 60: / Line 60: @@
 Do you need help? That's okay, everyone needs help sometimes. You can get real time help via chat on [{{{ARR_DISCORD}}} Discord] or [https://www.reddit.com/r/{{{ARRNAME}}} Reddit].
-But before you go there and post, be sure your request for help is the best it can be. Clearly describe the problem and briefly describe your setup, including things like your OS/distribution, version of Mono or .Net/.Netcore, version of {{{ARRNAME}}}, download client and its version. '''If you are using [https://www.docker.com/ Docker] please run through [[Docker Guide|the Docker Guide]] first as that will solve common and frequent path/permissions issues.  Otherwise please have a [[Docker Guide#Docker-compose|docker compose]] handy'''  Tell us about what you've tried already, what you've looked at. Use the Logging and Log Files to turn your logging up to trace, recreate the issue, pastebin the relevant context and include a link to it in your post. Maybe even include some screen shots to highlight the issue.
+But before you go there and post, be sure your request for help is the best it can be. Clearly describe the problem and briefly describe your setup, including things like your OS/distribution, version of Mono or .Net/.Netcore, version of {{{ARRNAME}}}, download client and its version. '''If you are using [https://www.docker.com/ Docker] please run through [[Docker Guide|the Docker Guide]] first as that will solve common and frequent path/permissions issues.  Otherwise please have a [[Docker Guide#Docker-compose|docker compose]] handy'''  Tell us about what you've tried already, what you've looked at. Use the Logging and Log Files to turn your logging up to trace, recreate the issue, paste the logs into a pastebin such as [https://0bin.net/ 0bin]: the relevant context and include a link to it in your post. Maybe even include some screen shots to highlight the issue.
 The more we know, the easier it is to help you.
@@ Line 73: / Line 73: @@
 # Reproduce the Issue
 # Open the trace log file ({{{ARRNAME}}}.trace.txt) and fine the relevant context
-# [https://hastebin.com/ Hastebin], [https://pastebin.ubuntu.com/ Pastebin], [https://0bin.net/ 0bin], or any other pastebin type site a big chunk before the issue, the issue, and a big chunk after the issue.
+# Upload the context to [https://hastebin.com/ Hastebin], [https://pastebin.ubuntu.com/ Pastebin], [https://0bin.net/ 0bin], or any other pastebin type site a big chunk before the issue, the issue, and a big chunk after the issue.
 *  Alternatively If you're looking for a specific entry in an old log file but aren't sure which one you can use N++. You can use the Notepad++ "Find in Files" function to search old log files as needed.

← Older revision		Revision as of 03:33, 13 May 2021
Line 237:		Line 237:

	For Sabnzbd, this is handled with the History Retention setting.		For Sabnzbd, this is handled with the History Retention setting.
		+
		+	==== Download cannot be matched to a library item====
		+	For various reasons, releases cannot be parsed once's grabbed and sent to the download client. Activity -> Options -> Shown Unknown will display all items not otherwise ignored / already imported within {{{ARRNAME}}}'s download client category. These will typically need to be manually mapped and imported.
		+
		+	This can also occur if you have a release in your download client but that media item (movie/episode/book/song) does not exist in the application.

	=== Problem Not Listed ===		=== Problem Not Listed ===

← Older revision		Revision as of 21:14, 10 May 2021
Line 235:		Line 235:

	The download client should ''not'' be responsible for removing downloads. Usenet clients should be configured so they ''don’t'' remove downloads from history. Torrent clients should be setup so they ''don’t'' remove torrents when they’re finished seeding (pause or stop instead). This is because {{{ARRNAME}}} communicates with the download client to know what to import, so if they’re ''removed'' there is nothing to be imported… even if there is a folder full of files.		The download client should ''not'' be responsible for removing downloads. Usenet clients should be configured so they ''don’t'' remove downloads from history. Torrent clients should be setup so they ''don’t'' remove torrents when they’re finished seeding (pause or stop instead). This is because {{{ARRNAME}}} communicates with the download client to know what to import, so if they’re ''removed'' there is nothing to be imported… even if there is a folder full of files.
		+
		+	For Sabnzbd, this is handled with the History Retention setting.

	=== Problem Not Listed ===		=== Problem Not Listed ===

@@ Line 206: / Line 206: @@
 ==== Download folder and library folder not different folders ====
-The download client should download into a temporary folder and {{{ARRNAME}}} should import from that into your Library folder.
+The download client should download into a folder accessible by {{{ARRNAME}}} and that is not your root/library folder; {{{ARRNAME}}} should import from that separate download folder into your Library folder.
-You should never download directly into your root folder nor use your root folder as the download client's completed folder.
+You should never download directly into your root folder.  You also should not use your root folder as the download client's completed folder or incomplete folder.
 If you download right into your library folder, you’ll end up with multiple copies of your media and when there are import issues, which there will be, you may not notice because your media server will see the download client copy.

@@ Line 210: / Line 210: @@
 You should never download directly into your root folder nor use your root folder as the download client's completed folder.
- If you download right into your library folder, you’ll end up with multiple copies of your media and when there are import issues, which there will be, you may not notice because your media server will see the download client copy.
+If you download right into your library folder, you’ll end up with multiple copies of your media and when there are import issues, which there will be, you may not notice because your media server will see the download client copy.
 The download folder will also be a hot mess of poorly named folders and files while your library folder will be nice and neat.

@@ Line 179: / Line 179: @@
 {{{ARRNAME}}} talks to you download client via it's API and accesses it via the client's webui.  You must ensure the client's webui is enabled and the port it is using does not conflict with any other client ports in use or ports in use on your system.
-==== SSL in Use and incorrectly configured ====
+==== SSL in use and incorrectly configured ====
 Ensure SSL encryption is not turned on if you're using both your {{{ARRNAME}}} instance and your download client on a local network. See [[{{{ARRNAME}}}_FAQ#Invalid Certificate and other HTTPS or SSL issues|the SSL FAQ entry]] for more information.

@@ Line 180: / Line 180: @@
 ==== SSL in Use and incorrectly configured ====
-*** Ensure SSL encryption is not turned on if you're using both your {{{ARRNAME}}} instance and your download client on a local network. See [[{{{ARRNAME}}}_FAQ#Invalid Certificate and other HTTPS or SSL issues|the SSL FAQ entry]] for more information.
+Ensure SSL encryption is not turned on if you're using both your {{{ARRNAME}}} instance and your download client on a local network. See [[{{{ARRNAME}}}_FAQ#Invalid Certificate and other HTTPS or SSL issues|the SSL FAQ entry]] for more information.
 ==== Can’t see share on Windows ====

@@ Line 145: / Line 145: @@
 ==== Resolving the issue ====
-In the event of a migration issue there is not much you can do immediately, if the issue is specific to you (or there are not yet any posts), please create a post on [https://reddit.com/r/{{{ARRNAME}}} our subreddit], if there are others with the same issue, then rest assured we are working on it.
+In the event of a migration issue there is not much you can do immediately, if the issue is specific to you (or there are not yet any posts), please create a post on [https://reddit.com/r/{{{ARRNAME}}} our subreddit] or swing by our discord, if there are others with the same issue, then rest assured we are working on it.
 ==== Manually upgrading ====
@@ Line 178: / Line 178: @@
 ==== Download Client's WebUI is not enabled ====
 {{{ARRNAME}}} talks to you download client via it's API and accesses it via the client's webui.  You must ensure the client's webui is enabled and the port it is using does not conflict with any other client ports in use or ports in use on your system.
 ==== Can’t see share on Windows ====